We have prepared this Privacy Policy in accordance with the General Data Protection Regulation 2016/679 of the European Parliament and of the Council, the Law on Legal Protection of Personal Data of the Republic of Lithuania, and the provisions of other legal acts related to the regulation of this area.

The controller of the personal data specified in this Privacy Policy is MB Agneta apartamentai, legal entity code 307025240, registered office address: Laisvės a. 3-1, Druskininkai; tel.: +370 618 00899; e-mail: agneta@agneta.lt. Hereinafter in this Privacy Policy we refer to  MB Agneta apartamentai or We.

The provisions of this Privacy Policy are intended for persons who use accommodation and other services provided by MB Agneta apartamentai, purchase services or visit the website www.agneta.lt (hereinafter referred to as the “Site”).

Please note that this Privacy Policy does not apply to your use of other companies’ websites and services, as well as other reservation systems such as www.booking.com.

1. WE PROCESS YOUR DATA IF:

1.1. You use our services or order services of MB Agneta apartamentai for other persons;
1.2. You visit the website www.agneta.lt;
1.3. You interact with MB Agneta apartamentai in any way or simply follow MB Agneta apartamentai’s activities on social networks;
1.4. provide your opinion about MB Agneta apartamentai or provide  MB Agneta apartamentai ratings on social media platforms;
1.5. you have given your consent to receive direct marketing communications or expressed your consent at the time of collection and you do not object to the processing of personal data for direct marketing purposes;
1.6. you are business partners and suppliers of MB Agneta apartamentai.

2. PURPOSES OF PROCESSING PERSONAL DATA

2.1 We process your Personal Data for the following purposes:
2.1.1. the ordering and provision of services,
2.1.2. direct marketing,
2.1.3. customer service, apartment reservations,
2.1.4. statistics and monitoring of website traffic and website improvements,
2.1.5. MB Agneta apartamentai rating and guest opinion analysis,
2.1.6. handling customer complaints and improving services,
2.1.7. for the protection of property and persons,
2.1.8. internal administration,
2.1.9. debt recovery and administration,
2.1.10. making, pursuing and defending legal claims,
2.1.11. maintaining relationships with clients and partners,
2.1.12. accounting, contract administration and execution,
2.1.13. enquiry management.

2.2 We want you to be aware that you are not obliged to provide us with any Personal Data, but we may simply not be able to take certain actions, such as providing you with services, without your Personal Data.

3. DATA COLLECTION

3.1 In order to ensure the smooth provision of our services, we may collect the following personal data about you:
3.1.1. personal identification data: name, surname, date of birth, passport or ID card number, signature;
3.1.2. Contact details: email address, telephone number, address;
3.1.3. Payment information: account number;
3.1.4 Booking information: date of arrival and departure, the apartment you have chosen, special requests (food, etc.), the booking number, any other information you have received when using our services;
3.1.5 Communication information: reviews and opinions you give on social networks, emails, messages and their recordings, videos, your profile and other information on social networks;
3.1.6. Other information you provide voluntarily: opinion surveys, service requests, etc.
3.1.7. Marketing and choices: news subscriptions, promotions;
3.1.8 Cookies and analytics: IP address, browsing habits, history and date of visits to our website.

4. HOW WE COLLECT DATA

4.1. directly from you when:

• you place an order with us on the website www.agneta.lt or otherwise to purchase the services provided by MB Agneta apartamentai;
• otherwise, you can contact MB Agneta apartamentai;
• interact with MB Agneta apartamentai via social networks or simply follow MB Agneta apartamentai on social networks;
• MB Agneta apartamentai provides you with.

4.2. Indirectly:

• from another person who orders the services provided to you by MB Agneta apartamentai;
• from social media platforms or online reviews;
• from MB Agneta apartamentai data processors or other external sources.

4.3 Personal data may be collected when you use or enquire about services, for example, by making a telephone call, sending a text message, sending an email, ordering services, or visiting our website www.agneta.lt.

5. LEGAL BASIS FOR PROCESSING

5.1 Contractual necessity: personal data is processed before entering into or performing a contract with you (e.g. for the purpose of booking and processing your visit/visit to us, for the performance of the services provided to you).

5.2. your consent: where you give your explicit consent to the processing of your data for explicit purposes (communication, marketing, etc.).

5.3 Legal Obligations: we are obliged to process Personal Data under the relevant legislation (e.g. mandatory retention of financial documents).

5.4 Legitimate interests: processing is necessary for our legitimate interests (e.g. improving our services).

5.5 We undertake to process personal data fairly and lawfully, to process it only for the purposes for which it was collected, and to process it in accordance with the clear and transparent principles and requirements for the processing of Personal Data as set out in the legislation.

6. SHARING AND TRANSFER OF PERSONAL DATA TO THIRD PARTIES

6.1 We respect your privacy and therefore warn that we may share your personal data without your consent with:

• Service providers: third parties providing support services such as payment administration (Paysera LT, UAB), consulting, IT support and marketing, as well as the online booking channels you use to make your reservation (such as www.booking.com and others), any other person who commissions our services to you, and persons providing legal services to us;
• Law enforcement agencies and state institutions: law enforcement agencies, state institutions and other persons who have the right to receive this data from us in accordance with the procedure established by the legislation of the Republic of Lithuania;
• Our partners: only in accordance with this Privacy Policy and only to facilitate the ordering of your services.

6.2 If we disclose your personal data to other groups of data recipients than those set out in this Privacy Policy, we will inform you of this at the latest at the time of the first disclosure, unless we have already provided you with such information in other documents we provide to you or enter into with you.

7. STORAGE PERIODS FOR PERSONAL DATA

7.1 Personal data shall be processed for no longer than is necessary to achieve the purposes of the processing or for no longer than is required by the data subjects and/or provided for by law.

7.2 We will normally process the data during the term of the contract, the provision of services and for 10 years after the end of the contract, the provision of services or the end of the relationship, in order to comply with the requirements of the law relating to archiving of documents and in order to assert, enforce or defend legal claims of MB Agneta apartamentai.

7.3 For direct marketing purposes, on the basis of the data subject’s consent, MB Agneta apartamentai processes personal data from the receipt of the data subject’s consent for a maximum period of 5 years or until the data subject withdraws the consent to the processing of data.

7.4 Your personal data obtained through social media platforms or online reviews for the purpose of investigating your complaints or responding to positive feedback about us, monitoring our online reputation, in order to evaluate and improve the quality of our services, shall be processed by MB Agneta apartamentai for a maximum period of 1 year from the date of collection of such data.

7.5 If you withdraw your consent to data processing or the term of data processing expires (where the data is processed on the basis of your consent), in such case, only the data evidencing the fact of giving your consent shall be stored for the purpose of asserting, exercising or defending any legal claims of MB Agneta apartamentai, for a period not exceeding ten (10) years from the date of expiration of the term of consent or the withdrawal of consent.

8. PROCESSING OF DATA RELATING TO PAYMENT FOR SERVICES

8.1 In order to ensure that you pay for the services we provide, we use the services of Paysera LT, UAB, a payment administration service provider. For this purpose, we provide your identification data, order data and e-mail data to Paysera LT, UAB, which sends the payment-related data to the e-mail address you have provided.

9. PROCESSING FOR DIRECT MARKETING PURPOSES

9.1 By providing us with your name, surname, email address or telephone number, you may consent or object to the use of your data for direct marketing purposes.

9.2 When processing your personal data for direct marketing purposes, we may also obtain information about whether the newsletter we send you has been read: when and how many times it or a link in it has been accessed.

9.3 With your consent, we may send you information about the services offered by MB Agneta apartamentai.

9.4 You may withdraw your consent to the use of your data for the purpose of direct marketing at any time by emailing or by clicking on the unsubscribe link at the bottom of the newsletter you receive from MB Agneta apartamentai.

10. DATA PROCESSORS

10.1 Your Personal Data may be processed by data processors providing accounting, legal, website administration, data centre and/or server rental, IT maintenance and other services to MB Agneta apartamentai   .

10.2 Data processors shall have the right to process personal data only in accordance with the instructions of MB Agneta apartamentai and only to the extent necessary for the proper performance of the obligations set out in the agreement. When using data processors, MB Agneta apartamentai aims to ensure that data processors have implemented appropriate organisational and technical security measures and maintain the confidentiality of personal data.

11. YOUR RIGHTS IN RELATION TO PERSONAL DATA

11.1 The right to know (be informed) about the processing of your personal data;

11.2 The right to access your personal data and how it is processed;

11.3. the right to request the rectification of personal data and to suspend the processing of such personal data in the event that, after consulting the personal data, you discover that the data are incorrect, incomplete or inaccurate;

11.4 The right to request the destruction of personal data or the restriction of processing operations in the event that, after having access to his/her personal data, the data subject establishes that the personal data are being processed unlawfully or fraudulently;

11.5 The right to object to the processing of your personal data, unless the processing is carried out for a legitimate interest pursued by the controller or by a third party to whom the personal data is provided and the interests of the data subject are not overriding;

11.6 The right to object to the processing of personal data for direct marketing purposes;

11.7 The right to withdraw consent to the processing of personal data, without prejudice to the lawfulness of processing based on consent prior to withdrawal of consent;

11.8. The right to request the erasure of data (“right to be forgotten“);

11.9 Right to portability of personal data;

11.10. The right to object to automated data processing, including profiling;

11.11. The right to lodge a complaint regarding the processing of personal data with the State Data Protection Inspectorate (L. Sapiegos g. 17, Vilnius, e-mail: ada@ada.lt ).

12. PROCEDURE FOR EXERCISING YOUR RIGHTS

12.1 Upon written request, you have the right to have access to your personal data processed by MB Agneta apartamentai and to obtain information on the sources and nature of your personal data, the purposes for which they are processed and to whom they are provided. Upon receipt of your request, MB Agneta apartamentai shall provide the requested data or give reasons for refusing to comply with such a request in the same form in which the request was made, or in the same manner in which you have agreed to receive information about the data in another manner proposed by MB Agneta apartamentai, no later than within 30 calendar days from the date of receipt of your request. This period may be extended for a further 2 (two) months if necessary. 

12.2 Information shall be provided to you and any action taken in exercise of the above rights shall be free of charge, unless your requests are manifestly unfounded or disproportionate.  

12.3. The request for the exercise of the above rights may be submitted by e-mail toagneta@agneta.lt   or by registered mail to MB Agneta apartamentai at Laisvės a. 3-1, Druskininkai.

12.4 In order to protect your data from unauthorised disclosure, MB Agneta apartamentai is obliged to verify your identity upon receipt of your request to provide data or exercise other rights.

13. ENSURING THE SECURITY OF PERSONAL DATA

13.1 MB Agneta apartamentai implements appropriate organisational and technical data security measures, including protection against unauthorised or unlawful processing of data and against accidental loss, destruction or damage (integrity and confidentiality principle). Access to personal data shall be limited to those employees, service providers and authorised processors who need access for the performance of their job functions or the provision of services.

14. PAGES

14.1 When you visit our website www.agneta.lt , we want to provide you with content and features that are tailored to your needs. This requires the use of cookies. These are small pieces of information that are automatically created when you browse the website and are stored on your computer or other terminal device. They help the Data Controller to recognise you as a previous visitor to a particular website, to store your visit history and to tailor the content accordingly. Cookies also help to ensure the smooth functioning of websites, to monitor the duration and frequency of visits to websites and to collect statistical information about the number of visitors to websites.

14.2 Descriptions of the cookies used on our website

Cookie name	Description/Purpose of use	Data used	Moment of creation	Period of validity
cookies_allowed	User’s consent to the use of cookies	A cookie is necessary for the website to function	Entering the page	Until the end of the session
tvs_session_id	To ensure the functionality of the website to improve the user experience	Session number	Entering the page	Until the end of the session
_ga	The cookie is used to collect statistical information about the website	IP addresses and unique ID numbers are used for accounting purposes. The result of the accounting is statistical. Counter accounting is carried out via Google analytics	Click on the “I AGREE” button	2 years
_gid	The cookie is used to collect statistical information about the website	This cookie collects and updates information about the pages of the website you visit	Click on the “I AGREE” button	Until the end of the session
_gat	Cookie limiting the number of requests made through Google	Does not record any information about the user	Click on the “I AGREE” button	Until the end of the session

14.3 When you use your browser to access content provided by us, you can configure your browser to accept all cookies, reject all cookies or to notify you when a cookie is sent. Every browser is different, so if you don’t know how to change your cookie preferences, please check your browser’s help menu. Your device’s operating system may have additional cookie controls. If you do not want information to be collected by cookies, you can use a simple procedure in most browsers that allows you to opt out of cookies. To learn more about how to manage cookies, please visit: http:

14.4 However, please note that in some cases, deleting cookies may slow down the speed of your browsing experience, restrict the functionality of certain features of the website, or block access to the website.

14.5 Our website may contain links to the websites of other individuals, companies or organisations. Please note that We are not responsible for the content of such websites or their privacy practices. Therefore, if you follow a link from Our website to other websites, you should consult their privacy policies separately.

15. FINAL PROVISIONS

15.1 MB Agneta apartamentai may, at its sole discretion, change this Privacy Policy, which shall become effective upon its publication on the website www.agneta.lt. If we change the provisions of this Privacy Policy, we will promptly post them on our website.

15.2.When you use the www.agneta.lt website and/or the services provided by us following an amendment or change to the Privacy Policy, you shall be deemed not to have objected to such amendments and/or changes.

15.3 If you have any questions regarding the information contained in this Privacy Policy, please contact MB Agneta apartamentai at the above-mentioned contacts.